Reviews

"Quick to answer. Details are explained well."

"Been with Haug agency for awhile and I can tell you by far thier the best I've ever had. They to me are more then serves you your needs. I have gotten to know each and everyone of them. They treat me like family. They have went way beyond what an ins agent does. Can't thank them enough they have a life long customer love them all."

"Very knowledgeable"

"Had an issue with account details and a payment to make, got it done quickly and easily with the help of Michelle. Never had problems with them!"

"Skyler is very helpful, explained everything in a simple way and easy to understand"

"I got a my auto and renters under 10 minutes great customer service"

"Mallory was so helpful and informative!"

"Ashley from Darin’s office is very professional"

"Had a great experience with this office, and specifically with Kaden.

He was extremely responsive throughout the entire process, always available when I had questions, and very thorough in walking me through the different options for my home and auto coverage. I especially appreciated that he took the time to double-check details when needed rather than just giving me a quick answer. He made the entire process of switching from my current provider very easy. Highly recommend Kaden and Skyler Roundtree’s State Farm office."

"I did a Chat GPT research to find the best rated auto insurance in my area. It came back with State Farm and Roundtree as the 5 star reviews. I became extremely impressed by the response to my request for a quote for my 2 cars and my home. In my over 50+ years of dealing with insurance agents I had never met an agent as honest, courteous and trustworthy as Kaden. He patiently walked me through all the options and specifics of every policy. Never felt being pushed to over insure. The trustworthiness of Kaden sold me all the insurance I needed."

"Kaden has been amazing throughout all the process, he made everything super easy for us, extremely knowledgeable, patient and kind, perfect service overall. I know he´ll be my agent for all of my insurance needs from now own, so if you´re looking for an agent, he´s the one!"

"Spoke with Juhree today about changing a few minor things regarding my policy. She was so patient and accommodating and was able to make the changes quickly. She also let me know about the wide array of services that are being provided! I was not aware of all of the options that were being offered and it’s something we might consider in the future. Thank you Juhree!"

"I had such a great experience with this State Farm agency! Juhree and Skyler were both so kind, helpful, and easy to work with. They reached out to let me know I was about to have a significant rate increase and took the time to walk me through my options and ways to lower my monthly cost.

They were able to help me add a vehicle that was on progressive (from my husband), adjust coverage that made more sense for my needs, and find significant discounts that saved me around $100+ a month just on my Wagoneer. I’m incredibly busy, and they were so patient and willing to work around my schedule. They followed up without making me feel pressured, and I really appreciated that.

I was originally with a previous agent that Skyler took over and didn’t know this team well until recently, but I’m so glad I got the chance to work with them. They made the whole process simple, clear, and stress-free. I’m very grateful and would absolutely recommend them. Five stars and more! I live in Little Elm. They are in Allen and Juhree lived in LE and now is in Frisco! Just if you’re looking for someone local that’s awesome."

"First impressions matter, and this agency exceeded my expectations from the very beginning. You contacted me a couple of times, and each message was professional, courteous, and straight to the point. Our initial conversation today was just as impressive.

The rate you quoted was excellent, especially considering all of the coverage included—and even some additional benefits I wasn't expecting. I truly appreciate the outstanding customer service and value.

I highly recommend this agency because of Kaden's professionalism and knowledge!"

"Juhree was a pleasure to work with. Very knowledgeable, professional, easy to follow. Juhree made this transition very smooth."

"It was wonderful talking with Juhree and explaining my needs. She understood my needs, talked to me very clear and distinct which was very appreciated. She was very kind and professional. She knows her business and likes to take care of her customers. The wonderful surprise is that every thing was taken care of with no follow up from me. All in a very timely manner as she said it would. A great employee for sure and one to keep on staff. If you have any insurance needs I recommend talking to her as she will take excellent care of you."

"Juhree was amazing at finding us savings on both auto and home policies. She made it very easy and made sure we were aware of each discount program available to us. Thank you for all your help and care!"

"Do you want to know why Skyler Roundtree - State Farm get 5 star ratings? Because they deserve it! What wonderful customer service in such a competitive business. I had been with State Farm for over 30 years and their customer service spoiled me. I knew I was in great hands and the agent always dependable. Life took me from Oklahoma to Texas 6 years ago. I never met the Texas State Farm agent nor team members. I only called them twice to get information. I had my son call them as I was being wheeled into the operating room for emergency surgery. He passed on my question to a State Farm team member. Two days later it had not even been addressed when I called them to follow-up.
I left State Farm 8 months ago and swore I would never return until 2 months ago when I made contact to check on competitve pricing. That's when I met Kaden. He has a great attitude towards his job, the product he represents, and shines when it comes to answering questions or forwards them on to Skyler Roundtree who follows up almost immediately with answers. The other team members I have met are very helpful as well. I am high maintenance when it comes to technology and filling out forms online. They have gladly held my hand every step of the way. Needless to continue, I feel secure with my decision to return to State Farm."

"I was shopping around and came across Ethan over here at State Farm. Typically I’m shuffling through different companies that use robots and I’m just comparing prices. However Ethan actually sat down with me and looked over my current policies and gave me an education course! Extremely knowledgeable employee and a completely satisfied customer!!"

"Kaden is terrific! Very responsive, professional, and educational!"

"Ethan was very helpful and knowledgeable throughout the process. He took the time to explain things clearly, and I ended up learning a lot more about insurance than I expected. I appreciate his patience and professionalism, and I would definitely consider working with him in the future."

"Ethan was very helpful! He seems to truly care for the customer! An excellent worker and person! Helped me learn a lot!"

"To All, I thoroughly enjoyed the pleasure of working with and receiving professional advice and assistance from Ethan and Skyler. They both were very knowledgeable,personable and easy accessible. They're Great at their job!
I will encourage anyone to consider themselves fortunate to experience their expertise.
Thank you,
D.Knight/ H.Myles"

"Ethan and Juhree took their time to listen to my concerns and mage sure everything was clearly explained and resolved."

"I had the privilege of speaking to Mr. Ethan at Mr. Roundtree’s State Farm office today. Mr. Ethan assisted me greatly in working to resolve a claim stemming from an accident which caused damage to my vehicle. Mr. Ethan is extraordinarily helpful, courteous, respectful and genuine. Ethan helped me navigate a stressful situation while also providing valuable insight relative to my claim and auto insurance in a general sense. I am grateful to Mr. Ethan and Mr. Round tree and Mr. Skyler for aiding me in this process and would wholeheartedly recommend them to anyone seeking insurance. It is a great comfort to know this office is available to their customers in times of trouble and that they are willing to take the time to actually speak at length with their policyholders by telephone to provide superb customer service, and develop an authentic, genuine relationship with them. Thank you!
Highly recommended!"